The westayhome.pt website undertakes to ensure confidentiality and privacy in the collection and processing of its Customers’ and Users’ data, fulfilling its obligations under the General Data Protection Regulation (which can be consulted at the following link: https://bit.ly/2xPKSyJ), and has developed this Privacy Policy for that purpose.
General scope
The westayhome.pt website is responsible for this Privacy Policy. This policy covers this website, as well as other websites, microsites, forms and documents that refer to it.
For the purposes of this Privacy Policy, the westayhome.pt website has defined:
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Customer: any entity that purchases our services; and
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User: any visitor to this website, as well as other websites and microsites that refer to this policy, and/or subscribers to our electronic content mailing list (Newsletter).
The westayhome.pt website reserves the right to update or modify its Privacy Policy at any time, particularly to adapt it to legislative changes. Users are therefore advised to visit this page regularly.
Consent
By using this website, you consent to the collection and use of information. The westayhome.pt website may, at any time, modify, add or remove any of its website’s privacy policies (westayhome.pt) by updating the content of this page.
Data collected
The westayhome.pt website collects data from its Customers and Users through the submission of forms provided for that purpose, in digital and/or physical format. The westayhome.pt website is the entity responsible for collecting and processing this data, determining the categories of data collected, how it is processed and the purposes for which it will be used.
All automated and non-automated procedures involving the collection, organisation, storage, modification and transfer of personal data shall be considered “processing of personal data”.
Use of data
The data collected by the westayhome.pt website is intended for communication with Customers and Users, processing requests for information, statistical analysis and use for direct marketing purposes. The westayhome.pt website may use your personal data to send you unsolicited correspondence concerning products or commercial offers that may be of interest to you. The westayhome.pt website does not sell or trade your data.
The User expressly authorises the westayhome.pt website to send information about products and services that may be of interest to them, using their personal data for direct marketing purposes through any communication channel, including email, telephone, SMS, MMS or other forms of automated calling. The westayhome.pt website will not sell or share its customer database with third parties.
Access to data
The westayhome.pt website does not disclose any personal data belonging to its Customers and Users to third parties without their consent, except (1) where these are Group companies, or (2) where necessary for collaborators, employees, suppliers or business partners to provide a product or service or perform a function on behalf of the westayhome.pt website, or (3) where required or permitted by law.
The westayhome.pt website will take reasonable precautions to ensure that its employees or collaborators with access to personal data receive appropriate training in its correct processing, in accordance with this policy and legal data protection obligations. In the event of non-compliance, the westayhome.pt website will impose disciplinary measures on its employees and collaborators.
Whenever the westayhome.pt website discloses the User’s personal data, it will safeguard compliance with the Personal Data Protection Law, particularly through contractual provisions ensuring that the third party uses the data received solely for the specified purposes and in accordance with the purposes described in this policy, and uses appropriate security measures to protect the User’s personal data against unlawful or unauthorised processing, as well as accidental loss, destruction or other harmful actions.
Data storage
The westayhome.pt website stores its Customers’ and Users’ data on its servers located in Portugal. These servers are protected and maintained in accordance with high security standards and in compliance with applicable privacy laws.
Data storage period
The storage and retention period for the personal data of Customers and Users of the westayhome.pt website varies according to its purpose. The personal data of Users of our website and microsites will be retained for as long as they remain active and will be deleted when this use ends.
Personal data provided for our email content mailing list will be stored until its use ends. In this case, Customers and Users may unsubscribe from alerts at any time through the unsubscribe option provided in the Newsletters.
Data security
The westayhome.pt website has taken the necessary technical and organisational measures to adequately protect your data against unauthorised processing and access.
The westayhome.pt website makes all appropriate reasonable efforts to prevent unauthorised or unlawful use of the User’s personal data, as well as its loss, destruction or damage. However, it cannot provide an absolute guarantee regarding the User’s data. Whenever a personal data leak, loss or breach occurs that is likely to result in a high risk to the rights and freedoms of its Customers and Users, the westayhome.pt website will:
The westayhome.pt website ensures the security of the User’s personal data through the following means: (1) use of certificate-based encryption for all website communications, (2) use of a password to access the website; and (3) restriction of access to personal data (for example, access only by employees or workers who need it for the purposes described above).
External links
The website, microsites and social platforms may contain links to other websites and email addresses belonging to companies that are not part of the westayhome.pt website. This Privacy Policy does not apply to those websites and email addresses. If the User follows a link available on the westayhome.pt website, microsites or social platforms to another website and provides personal data on that website, the processing of that data will be subject to that website’s privacy statement.
Cookies
The westayhome.pt website uses cookies in certain areas. Cookies are files that store information on the User’s hard drive or browser, allowing websites to recognise them and know that they have visited before. Users may configure their browser to refuse cookies; however, in that case, the website or parts of it may not function correctly. Cookies are used to monitor and analyse website usage, enabling the westayhome.pt website to better identify and serve the User.
User rights
Under the Personal Data Protection Law, Users have the right to obtain information about their personal data. They have the right to know which personal data has been processed by the westayhome.pt website and may also request that it correct, supplement, block or delete the data, in whole or in part, if it proves to be incomplete, inaccurate or irrelevant for processing purposes.
Reservation Systems and Data Collection
We Stay Home, Lda. uses Avantio as a technology provider to support reservation management and online check-in.
Avantio is provided by Internet Tourism Solutions, S.L., based in Spain.
Although the form is accessible through our website, the information submitted is processed through the Avantio platform as necessary to manage your reservation, complete check-in and fulfil applicable legal obligations.
The involvement of this technology provider does not, in itself, require the guest to enter into a separate contract with it. We Stay Home, Lda. remains the contact for questions about the processing of personal data and the exercise of the corresponding rights, at info@westayhome.pt.
Further information about Avantio is available here:
Data updates must be communicated by the User themselves by email to info@westayhome.pt. If, at any time, you wish to be removed from the westayhome.pt website’s database, you may exercise this right by contacting us by email at info@westayhome.pt.
